We run it, so you can run the business
Ongoing management and support that keeps your platforms, users, and systems steady.
Three ways to work with us
Choose a subscription type, then the towers you need. Together they set one monthly subscription.
Fully managed
Staff and tools. We run the tower end to end, our people on our platform, so your team is out of the day-to-day.
Co-managed
Tools only. Your team runs the day-to-day on our platform and service management tooling, and we share the load where you need it.
Engineering
By the project. Advanced Level 2/3 work: architecture, migrations, and major build or fix, on top of any tower.
Buy the towers you need
Managed services come as modular towers, so you take the coverage that fits. Every tower runs on the same tiered delivery model, Level 1 front-line up to Level 2/3 engineering, so work escalates on a defined path. Open any tower to see what it covers.
Your front door, and the control plane for everything else. Covers user support, access and password issues, SaaS triage, and intake and routing. Runs on our ITSM and contact center platforms.
Keeps the applications and SaaS your team lives in healthy. Covers admin-level changes, app health triage, troubleshooting, permission updates, and vendor escalations. Runs on our ITSM and contact center platforms.
Watches the network and infrastructure around the clock. Covers device alerting, monitoring, patch compliance, remediation, and configuration-drift detection. Runs on our RMM and network monitoring platforms.
Holds security posture and watches endpoints. Covers endpoint protection monitoring, security hygiene, threat-alert triage, and containment. Runs on our EDR, RMM, and network monitoring platforms.
Where escalations and build work land. Covers major break/fix, root-cause analysis, architecture and redesign, firewall, routing, IAM and cloud work, and migrations and upgrades.
The platform you plug into
Our managed services run on one platform. It's also how you interface with us, day to day.
IT Service Management (ITSM)
Portal, ticketing, workflow, knowledge base, and a live asset inventory.
Contact Center (CC)
Dedicated toll and toll-free lines, custom call flows and hours, and call reporting.
Remote Monitoring & Management (RMM)
Remote management, IT automation, patching, backup and recovery, and remote access.
Endpoint Detection & Response (EDR)
Threat detection, automated response, deep visibility, threat hunting, and compliance support.
Network Monitoring (NMS)
Network mapping and monitoring, configuration backup, alerting, and remote control.
It connects to what you already run: your applications, infrastructure, ITSM, and communication tools.
What steady looks like
Ongoing management that keeps your platforms, users, and systems running, without the surprises.
Eyes on it 24/7
We watch your systems around the clock and catch problems before they spread.
Fixes included
Remediation is included on everything under management, inside the subscription.
Predictable cost
A flat monthly subscription, so operating costs stop surprising you.
Ready to hand off the day-to-day?
Let's talk about keeping your business running without interruption.
